MIT

Product Category

Service Migration & Management

Solution

MIT Tech offers comprehensive voice auditing, migration, and analytics solutions, enabling service providers and resellers to efficiently manage and transition legacy voice systems to modern unified communications platforms.

Company Information

HQ: Margaretting, Essex, UK

Founded: 1987

Website: https://www.mit-tech.co.uk

Solution Details

MIT Tech offers a suite of solutions designed to streamline the management and transformation of voice communication systems for service providers and value-added resellers. Their key offerings include:

Voice Auditing and Discovery: MIT Tech’s UCentric platform provides comprehensive audits of existing voice estates, capturing data from various PBX platforms through methods such as direct IP connections, modems, VPNs, or by processing PBX system backups. This multi-vendor approach normalises data, delivering actionable insights into call flows, device utilisation, and redundant programming, facilitating informed decision-making.

Voice Migration: UCentric simplifies the transition from legacy PBX systems to modern unified communications (UC) and cloud platforms. By blending data from sources like Active Directory, call recordings, and CDRs with PBX audits, it generates detailed migration plans, including high-level and low-level design reports. This process identifies potential issues and incompatibilities, ensuring a seamless migration with minimal disruption.

Voice Provisioning: UCentric automates the provisioning of hosted voice solutions by utilising data from audits or external sources. Its intuitive drag-and-drop interface enables rapid deployment without requiring in-depth technical knowledge. The platform supports bulk user provisioning and allows for phased migrations, ensuring accurate and efficient service delivery.

Voice Analytics: Building on over 30 years of experience in call logging, MIT Tech’s UCentric Voice Analytics offers a web-based solution for monitoring and reporting on communications across multiple platforms, including traditional PBXs and modern UC solutions like Microsoft Teams. It provides real-time reporting on calls, conferences, meetings, emails, and chats, enabling organisations to monitor performance, identify trends, and make data-driven decisions.

By integrating these solutions, MIT Tech empowers service providers and resellers to effectively manage voice assets, streamline migrations, automate provisioning, and gain valuable insights through analytics, enhancing overall operational efficiency and customer satisfaction.