Weekly Insight The UC and CX landscapes are undergoing significant transformation, with AI-powered automation emerging as the defining trend reshaping both sectors. Enterprise-grade AI agents are rapidly advancing beyond basic automation to handle complex end-to-end…
After years of questions and cautious investment, Cisco has made its position clear: BroadWorks is here to stay. DP Venkatesh’s recent blog post doesn’t just reaffirm Cisco’s commitment to the platform, it sends a long-awaited…
Weekly Insight The UC and CX landscapes are undergoing significant transformation as agentic AI emerges as a defining force, moving beyond simple automation to autonomous systems capable of complex decision-making and task execution across customer…
Weekly Insight The UC and CX landscapes are undergoing significant transformation driven by strategic data capabilities and AI integration. Organizations are increasingly recognizing inadequate technology infrastructure as a direct threat to productivity and employee well-being,…
Weekly Insight The UC and CX landscapes are experiencing a significant transformation driven by the imperative to support hybrid work environments with more sophisticated technology. Audiovisual and connectivity solutions are evolving rapidly, with hybrid wireless…
Weekly Insight The communications technology landscape is experiencing significant consolidation as major players merge to form more comprehensive service portfolios, particularly in the UK market. Simultaneously, the boundaries between UCaaS, CCaaS, and CPaaS continue to…
Weekly Insight The enterprise communications landscape is experiencing a fundamental transformation driven by the rapid acceleration of agentic AI adoption, particularly in customer experience applications where autonomous systems are increasingly handling complex interactions. This shift…
Weekly Insight The UC and CX markets are experiencing significant convergence as customer engagement becomes a strategic priority for driving higher-value UC deployments. This shift is accompanied by the rapid evolution of AI from passive…
The Unified Communications (UC) market is evolving, with margins shrinking and price-driven decisions taking center stage. Resellers face a critical challenge: how to sustain profitability in a commoditized landscape. However, this shift also presents a unique opportunity. By focusing on Enhanced Solution Portfolios (ESP) that encompass customer engagement, compliance, and AI-driven solutions, resellers can unlock new revenue streams and deepen customer relationships. Discover how to transition from traditional UC sales to a solution-based approach that not only meets customer needs but also positions your business as an essential partner in their success.
Weekly Insight The UC and CX landscapes are undergoing a fundamental transformation driven by AI’s expanding role beyond simple automation to becoming an integral part of strategic business operations. Organizations are increasingly viewing AI as…
Functional Always active
Preferences
Statistics
Marketing
