CallCabinet

Product Category

Compliance & Recording

Solution

CallCabinet’s revolutionary solutions include compliant call recording AI-driven conversation analytics, quality assurance tools and data migration.

Company Information

HQ: Boca Raton, FL, USA

Founded: 2012

Website: https://www.callcabinet.com

Solution Details

CallCabinet is a leader in cloud-native call recording, providing compliant, scalable, and versatile solutions for communication service providers (CSPs). Seamlessly integrating with all major unified communications platforms, CallCabinet enables businesses to meet stringent regulatory requirements while turning voice data into valuable business intelligence.

Key Strengths

Comprehensive Compliance: Supports compliance with global regulations such as GDPR, HIPAA, and PCI DSS, making it ideal for industries like finance, healthcare, and insurance.

AI-Driven Analytics: Advanced AI analyses calls for tone, sentiment, and key phrases, providing actionable insights to enhance customer experience and improve agent performance.

Global Reach and Security: Data centres across six continents ensure data sovereignty, security, and reliable access, supporting multi-site and remote working environments.

Flexible Integration: Seamlessly integrates with platforms like Microsoft Teams, Cisco, Webex, and Zoom, while also accommodating legacy voice data for a smooth transition to the cloud.

Scalable, Multi-Tenant Architecture: Supports businesses of any size, from small teams to large enterprises, with easy scalability and rapid deployment.

For CSPs looking to expand their service portfolio, CallCabinet offers an opportunity to boost customer ‘stickiness’ and loyalty by delivering superior call recording and analytics solutions. It’s not just about compliance; it’s about transforming every interaction into a strategic asset.