CloudBoost Weekly UC & CX Highlights

The UC and CX landscapes are undergoing significant transformation, with emergency communications compliance becoming increasingly complex in hybrid work environments. Meeting room technology is evolving to create more equitable collaboration experiences, while licensing models are shifting toward tiered approaches that accommodate diverse organizational needs. In the AI domain, we’re witnessing a profound evolution from task-specific assistants toward interconnected AI agents capable of collaborative problem-solving, though this advancement hinges critically on robust data infrastructure and standardized interoperability frameworks. Simultaneously, the integration of conversational AI with cloud infrastructure is accelerating, even as the industry confronts growing security challenges from the malicious exploitation of advanced AI models for cybercrime activities.

When presenting UC or CX solutions, map specific features to quantifiable business outcomes rather than discussing technical capabilities in isolation. For example, instead of highlighting “advanced call routing”, demonstrate how it reduces average handling time by 20% and increases first-call resolution. Before technical presentations, work with the customer to establish clear KPIs they want to improve, then structure your demonstration to show direct impact on these metrics. This approach shifts conversations from price comparisons to value realisation, particularly effective when customers are comparing seemingly similar platforms. Remember that procurement teams are increasingly asked to justify technology investments with concrete business cases, not just technical requirements.