Don’t Let Voice Be the Weak Link in Your CX Offer

Many businesses choose their CX platform — then struggle to unify voice, numbers, and resilience across regions and channels.

In conjunction with

Give your team five proven prompts to start CX voice conversations with customers.

A Single Voice Layer Across UC, CX and Mobility

CallTower supports enterprise voice, mobility and customer experience solutions across Europe and beyond — helping businesses scale communications across platforms and borders.

Their portfolio now enables you to deliver everything — UC, mobility and CCaaS — through a single partner, with voice integration that works across Webex, Microsoft Teams, Zoom, Five9, Genesys and more.

For partners, that means no integration complexity, no patchwork contracts, and no missing margins. Just one voice layer — delivered globally, wrapped locally.

Why Does this Matter for Resellers?

Protect customer relationships

Stop other vendors stepping in with their own contact centre or telephony offer. With CallTower, you stay in control of the solution — and the customer.

Add monthly margin

Bundle CX, voice and mobility into one offer. Build recurring revenue without the overhead of managing multiple supplier relationships.

Support every platform — not just one

Whether your customer is on Webex, Teams, Zoom, Five9 or Genesys — CallTower can integrate the voice channel and support delivery.

Avoid complexity

CallTower delivers voice globally with local regulatory compliance, native dial plans, PSTN and number management — all via one commercial relationship.

Unified Voice Infrastructure

A consistent, global voice solution that spans UC, mobility and contact centre.

Call Tower simplifies PSTN, number plans and call routing across all platforms — so CX doesn’t break when users switch channels, tools or regions.

Five Conversation Starters to Uncover CX Voice Opportunities

“Are you using different providers for UC and contact centre voice?”

📌 Businesses often manage internal telephony and contact centre voice separately, even when both are moving to the cloud. That usually means extra contracts, complex integrations, and duplicated support models.

“Have you considered consolidating all your voice services under one provider?“

📌 Consolidation reduces cost, risk, and friction. When voice for UC, mobility and contact centre all come from the same provider, it’s easier to manage contracts, SLAs, number plans and billing.

“How easy is it to scale voice services across new platforms or locations?”

📌 Scaling contact centre voice across multiple countries, offices or platforms can be complicated, especially when legacy infrastructure is involved. A global voice partner like CallTower helps simplify that.

“Are you confident your contact centre has the same voice quality as the rest of the business?”

📌 If voice is handled separately, contact centre calls can suffer from poor routing, inconsistent call quality or lack of resilience. That undermines CX and reflects badly on the business.

“Would it help to simplify your contact centre’s voice layer while keeping your existing platform?”

📌 CallTower doesn’t replace your customer’s chosen CX platform — it strengthens it. Whatever route they’ve taken (Webex, Five9, Genesys, Zoom, or Teams), CallTower enables the voice channel that makes it work

Final Thought

CallTower isn’t trying to replace your customer’s CX strategy — it’s there to strengthen it.

By consolidating voice services across UC, mobility and contact centre, you help customers reduce complexity, improve quality, and stay in control.

Your role is simply to start the conversation.

Then say: “Let me bring in the experts — can we schedule a quick call?”

Supporting Connected CX with Webex, Teams, Five9, Zoom and More

CallTower enables resellers to deliver voice services that work across the leading CX platforms — including Webex Contact Center, Microsoft Teams, Zoom, Five9 and Genesys — with global reach and a single commercial model.

Whatever direction your customers are taking, CallTower can help you integrate the voice layer that makes it all work.

One contract, global coverage — deliver PSTN, routing and number management at scale
Platform agnostic — support any CX deployment, without switching suppliers
Fully channel-ready — built for resale, rebill or managed service models

Click here for more information about the Call Tower CX solutions.

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